 | | | I think I had enough.. | I think I had enough.. 2004-11-03 - By Akop Pogosian
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I am very disappointed about RedHat 's handling of the academic product
orders. Our purchasing department is very averse to using the
departmental credit card for purchases or web based purchasing in
general. They prefer using purchase orders unless it is absolutely
necessary. Of course, with RedHat you can 't use a PO unless you have
over $2000 to spend, so they had no choice but to try purchase the
requested batch of licenses on the web. However, it seems like it
doesn 't work!
First, being averse to giving the password to our RHN account to our
purchasing staff (who don 't need to have ability to say reboot our
machines or remove packages on them), I created a separate
administrator account within our RHN account and gave the login name
and password to our purchasing staff. However, it doesn 't work for
making purchases! Moreover, the web site doesn 't tell you why it
doesn 't work. It just sends you back to the original web form after
you try to submit the order without giving ANY helpful messages about
why this is happening. Further, neither the web site nor RHN
documentation were saying you can 't use this sub-account to make
purchases! This happened a few months ago. Maybe they fixed it.
So, when we needed to buy more licenses again I had no choice but to
give our main RHN login name and password to the departmental
purchasing staff to make this purchase. And what happens next? Their
web browser crashes twice while trying to submit some information.
They 're using Netscape on Mac (I don 't really know what versions,
probably 7.X and 10.X respectively). Note that these people are
already extremely irritated after I have made them use the web browser
and a credit card for this purchase and after it took them a week to
figure out why their order didn 't go through the last time. I
suggested them to try IE tomorrow. But if it fails tomorrow too,
however silly it sounds, I have no other choice but to stop using the
academic editions of RedHat Enterprise products since RedHat has made
it impossible to purchase them. I am not sure why they have this
stupid requirement. I have seen plenty of software and hardware
vendors (even Sun) who would happily accept a purchase order for less
than $1000. Obviously, we 're not the type of customers that RedHat
seems to care about a lot. Besides, RHN has been irritating me since
the beginning with its compulsory registration and other things. I am
not sure where I am going next. Probably SuSE or Fedora. I have had
enough of RHN.
-akop
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