 | | | Printer problems (server-error-service-unavailable) | Printer problems (server-error-service-unavailable) 2005-09-06 - By Tom Sightler
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On Tue, 2005-09-06 at 17:39 -0400, Richard R. Danielson wrote:
> 1. I am using the gnome version of Printconf (assume it is that, because it
> is right off the printer icon on the bottom of the gui desktop).
> 2. I don't have any other printers configured on the system.
> 3. I can ping my own machine, but can't get a response from the printer.
> Maybe my problem is also related to my firewall. Right now, it is
> configured to give public access to ssh, www, ssl web and xwindows. I
> haven't enabled public access to samba/netbios.
> 4. I get the error whenever I try to install the printer.
You can't ping the printer? I would think that would be problem number
one. If cups attempts to open a connection to a device and it fails,
you will get the error message you are seeing.
How tight to you have the firewall? I'm pretty sure you should be able
to ping the printer using normal firewall settings. Can you telnet to
the JetDirect port on the printer? Assuming the IP address of your
printer is 10.0.0.1 you should be telnet to the JetDirect port with a
command like:
telnet 10.0.0.1 9100
If your successful you should see something like:
Trying 10.0.0.1...
Connected to npi4432233.acompany.com (10.0.0.1).
Escape character is '^]'.
If you can't do this then you system is unable to connect to the
JetDirect. You have to resolve this first.
Later,
Tom
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