 | | | USB External Disk/Hub Problem | USB External Disk/Hub Problem 2006-01-16 - By Jeremy Dreese
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I've been trying to get a Western Digital external USB hard drive
working with a RHEL 3 WS system (kernel 2.4.21-37.ELsmp). This system
is a Dell Precision Workstation 530 (3 internal SCSI disks). I mention
the SCSI disks, because I've gotten this USB disk to work fine on other
IDE-based systems (e.g. Dell Optiplex GX260). The complete output from
/var/log/messages when I try to connect the device to the Precision
Workstation is listed at the bottom of this message. I *believe* the
most pertinent lines may be:
Jan 16 09:01:30 saimiri kernel: usb_control/bulk_msg: timeout
and/or
Jan 16 09:01:57 saimiri kernel: usb-storage: Refusing to reset a
multi-interface device
Jan 16 09:02:08 saimiri kernel: scsi: device set offline - not ready or
command retry failed after bus reset: host 3 channel 0 id 0 lun 0
I've tried manually unloading and loading the USB modules, upgrading the
machine's BIOS, and using the latest RHEL 3 beta kernel. Any ideas on
what else I might try?
Thanks.
Jan 16 09:01:24 saimiri kernel: hub.c: new USB device 00:1f.2-1.2, assigned
address 3
Jan 16 09:01:30 saimiri kernel: usb_control/bulk_msg: timeout
Jan 16 09:01:30 saimiri kernel: hiddev0: USB HID v1.10 Device [Western
Digital
External HDD] on usb1:3.1
Jan 16 09:01:33 saimiri /etc/hotplug/usb.agent: Setup usb-storage hid
for USB
product 1058/400/112
Jan 16 09:01:33 saimiri /etc/hotplug/usb.agent: Setup usb-storage hid
for USB
product 1058/400/112
Jan 16 09:01:33 saimiri kernel: Initializing USB Mass Storage driver...
Jan 16 09:01:33 saimiri kernel: usb.c: registered new driver usb-storage
Jan 16 09:01:33 saimiri kernel: scsi3 : SCSI emulation for USB Mass Storage
devices
Jan 16 09:01:57 saimiri kernel: usb-storage: Refusing to reset a
multi-interface device
Jan 16 09:02:08 saimiri kernel: scsi: device set offline - not ready or
command retry failed after bus reset: host 3 channel 0 id 0 lun 0
Jan 16 09:02:08 saimiri kernel: USB Mass Storage support registered.
Jan 16 09:02:08 saimiri insmod: insmod: a module named usb-storage already
exists
Jan 16 09:02:08 saimiri insmod: insmod: insmod
/lib/modules/2.4.21-37.ELsmp/kernel/drivers/usb/storage/usb-storage.o failed
Jan 16 09:02:08 saimiri insmod: insmod: insmod usb-storage failed
Jan 16 09:02:08 saimiri /etc/hotplug/usb.agent: ... can't load module
usb-storage
Jan 16 09:02:08 saimiri /etc/hotplug/usb.agent: missing kernel or user mode
driver usb-storage
Jan 16 09:02:08 saimiri devlabel: devlabel's temporary ignore list
/etc/sysconfig/devlabel.d/ignore_list has been emptied due to a change in
device configuration.
Jan 16 09:02:08 saimiri devlabel: devlabel's temporary ignore list
/etc/sysconfig/devlabel.d/ignore_list has been emptied due to a change in
device configuration.
Jan 16 09:02:09 saimiri devlabel: devlabel service started/restarted
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